Part 4: Don't make Leadership complicated, it isn't!
Resilience: part four of a series of posts relating to our Organisational Base Building model. The model is designed to assist organisations in achieving sustainability, growth and effective change....
View ArticlePart 5: Don't make Leadership complicated, it isn't!
Consistency: part five of a series of posts relating to our Organisational Base Building model. The model is designed to assist organisations in achieving sustainability, growth and effective change....
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Why make that emotional connection between customer and business?
Organisations don’t just want loyal customers who return time after time, they want customers who have developed a strong emotional link with their products or services. Once achieved this makes the...
View ArticleBig brands: is it really that hard to get the basics right?
Having worked with a number of well-known big brands over the years, I’ve always been someone who has had an appreciation of the hard work and effort that goes into maintaining their reputation. You...
View ArticleCoaching is a team sport…
There is nearly as much written about coaching these days as there is about leadership, but I still find I have to explain to people what coaching is, how it works and why they should consider it. Even...
View ArticleDo your people trust you? The final part of: Don't make Leadership...
Trust: the final part of a series of posts relating to our Organisational Base Building model. The model is designed to assist organisations in achieving sustainability, growth and effective change....
View ArticleWhy entrepreneurs need coaching more than most…
Every time I meet or hear an entrepreneur speak I’m inspired by their self belief and drive, but I’m also reminded that of all personality types, entrepreneurs need a coach more than most. At the...
View ArticleBusiness icon or super hero - who makes the best role model…?
Role models are an important part of our development. We learn by observing them and often want to emulate them. Our role models change as we age and as our careers progress, and of course we will...
View ArticleWhat do your shoes say about your personality?
No, you really haven’t read the title of this blog wrongly! I came across an article with a very similar title in the latest British Psychological Society (BPS) Research Digest (taken from the Journal...
View ArticleFirst impressions can be wrong…
Many years ago when I was a police officer working in Brixton, South London; I decided to walk to a meeting on Streatham Hill. As I approached Streatham High Road a massive guy came out of the tube...
View ArticleOrganisational values: essential or a waste of time…?
I believe very strongly organisations need values and that these values should influence both the employee and the customer experience. I also believe that most organisations are wasting time and money...
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Relationship-building: the 'critical' factor
In the same way that every dog has its day, eventually every organisation has a crisis. Whether it’s a critical drop in performance, adverse publicity, a hostile take-over or merger, downsizing - they...
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The whole is greater than the sum of its parts: individual vs collective...
When people talk about leadership, they usually do so from an individual perspective. If you ask anyone in a medium to large organisation what the leadership is like you will hear statements such as...
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Leaders and social media: a question of ‘fight’ or ‘flight’?
As a senior leader, if there was a way that would help you to communicate with both customers and employees alike with clarity, consistency and frequency, a tool that would help you amplify your brand...
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How biased are you – a little or a lot?
The fact is that each and every one of us is biased. We have all at some point judged someone according to a stereotype that we are familiar with. Sometimes it’s done consciously because it’s our way...
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Know your derailers, know yourself: how do you respond under pressure?
You know that feeling when you’ve just made a comment or taken a decision that you’ve done under pressure and you know that you perhaps didn’t handle it in the way you really you should have? Maybe you...
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Survival of the fittest?
According to some business leaders, Sir Martin Sorrell of media group WPP being one, the UK is facing a lost decade for growth and we’re only half way through, so reports City AM, London’s daily...
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Leaders need to be connectors
Critical to organisational success, leaders need to embrace every opportunity to demonstrate leadership. This includes communicating the direction and vision of an organisation frequently, consistently...
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Is having courage of conviction the be all and end all?
To have the confidence to do or say what you think is right even when other people disagree or the determination to carry out your goals... many may think that they have what it takes, particularly at...
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Are you a ‘T’ shaped individual?
Fact: organisations and the individuals that make up those organisations need to be able to survive in the certainty of the uncertain. These days that’s a given. Complexity and ambiguity (which works...
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